Terms of Business

Delivery Dates

Anticipated delivery dates are stated against most plants in the catalogue.

Contacting Us

You can ring us on 0870 942 2020 from 9am to 8pm, Monday to Sunday, and you can Email us. Your order or enquiry will be dealt with in a friendly and efficient manner by our team of dedicated operators who are always happy to help.

Payment

We accept Visa, Mastercard and Switch credit/debit cards for online orders - please note that your account will be debited on receipt of order at T&M.

Receiving Your Order

We will ship your plants to you at the best time for planting. The sooner you can plant them up after arrival, the more successful you will be. We recommend that you prepare your soil, planting beds or patio containers ahead of time so you are ready to plant, or pot on, just as soon as your order arrives. Please ensure that you open the packaging immediately upon receipt, and carefully read through the instruction leaflet provided.

Each plant variety, or product, will be packed separately, so if you order several plant varieties or products, these will most likely arrive on different days. Each package will state the item enclosed on the top line of your address label. Please do not be alarmed if you do not receive your entire order on the same day. When stocks are limited, we undertake to supply a variety of similar colour and habit and of an equal or greater value. In the event that you are not happy with the substitute variety we send, you may return this to us immediately for a full refund.

Should you have a problem with accepting delivery on the dates shown, we will be happy to include a short message for the postman requesting delivery to a neighbour, package to be left in the garage etc.

Customer Care

We strive to provide the best possible products and level of service we can, but we're not perfect and occasionally we may fall below our own high standards. Our experienced Customer Care staff are there to assist you if you do encounter problems. Their aim is to respond promptly and efficiently to all comments, and at the outset within 10 working days of receipt to ensure you, the customer, receive 100% satisfaction at all times.

Our Personal Guarantee to You

We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by Email or in writing within 14 days - this allows a replacement to be sent promptly to ensure you still have time to achieve total satisfaction from your plants. In exceptional circumstances, we will issue credit vouchers or a full refund for faulty goods. Our liability is restricted to the value of the goods ordered. We cannot accept responsibility for items which fail to grow due to extreme weather conditions, over- or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied. Your statutory rights are not affected.

Our Shared Responsibility

We promise to supply you with vigorous, healthy plants in prime condition. We only ask you to plant them according to the growing instructions provided to enable you to get the best possible performance from them. We do understand that when dealing with living plants, occasionally problems may arise despite our mutual best efforts. In these instances we ask you to draw the problems to our attention so that we may help wherever we can. However, if your plants do not grow properly due to negligence on your part, while we may share your disappointment, we regret we cannot share your loss. We promise to do our job to the highest standards, and we rely on you to use your best endeavours to achieve the optimum results.